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How to use credit on account / credit notes

If you have been offered credit on account for a returned item, please follow the guidelines below to use your credit.

Important notes:
  • Credit on account can only be used on an order where the value equals or exceeds the credit amount. It is not possible to partially use a credit.
  • A copy of the credit note will be forwarded along with the new order. Credit note can also be downloaded from within your account on our website.
  • Credit on account will have an expiry date. The expiry date is usually between 6 and 12 months from the issue date. You will be advised of same when the credit is applied to your user account.

Checking available credits

To check if you have any available credits to spend please visit the "View Credits" page within your account section on our website. You will be able to view the credit amount, expiry date and reference number from this page, and you can also download a copy of the credit note for your own records.

Applying credit to your new order

When you are ready to use your credit, simply add items to your shopping cart as usual. After choosing your shipping method and delivery/billing addresses you will reach the "billing" tab. At this stage you will see a tick box appear under the order total. If you wish to apply the relevant credit(s) simply place a tick in the relevant box and continue to your preferred payment option. You will then only be billed the new lower amount.
Please note thes tick box will only appear if your new order equals or exceeds to value of your available credit.

We are currently working on the option to allow partial use of credits. As soon as this feature is ready we will update this page to reflect same.


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